Troubleshooting

1. Nothing works. The RSS data is not loaded.

If you are loading an RSS file from a URL, you must ensure that you have an active Internet connection.

2. When testing the swf locally, everything works correctly, however it does not load the data when the swf is viewed on the webserver.

This is due to the security enhancements that Macromedia introduced from later versions of the Flash 6 player. These security enhancements do not allow an XML file to be called from another URL without the use of a permissions file. Please see the section entitled "Important Flash security instructions" for information and instructions.


3. The descriptions appear, however the titles do not appear.

If you are using embedded fonts in your dynamic textfield or in the flashTicker, you must ensure that you embed all the fonts and styles that you have defined. See the section on "Using embedded fonts" for information and instructions.

4. When using embedded fonts, the bullets that are in the text do not appear.

The bullet symbol is not included in "embed all characters". Add this character manually in the "include these characters" section when embedding the fonts.

5. The layout of the contents looks messy with bad line breaks.

This is often caused by HTML tags for tables and linebreaks that are included in the RSS source file. Set "Strip HTML" to "true" to remove all HTML tags. You can also set "Strip Line Breaks" to true to remove unnecessary line breaks.

6. When testing using and RSS file that is located on the local disk (not accessed through a URL), nothing works and Flash gives an error.

When you load a local RSS file, you must set the "No Cache" property to "false". You can change this setting to true before uploading the SWF to your webserver.

7. The text is not formatted correctly when using the typewriter effect in the flashTickerFX.

The typewriter effect does not work with HTML tags. Therefore, you can only use a single font, in one color and style throughout. You must also ensure that you have used the following settings:

Strip HTML = true
Strip Line Breaks = true
HTML Output = false

 

8. Flash crashes or freezes while trying to preview the movie.

Try publish the movie and see if it works when viewing through the HTML or SWF file.

9. Special characters do not appear in the text.

Try add the following ActionScript to frame 1 on the main timeline:

System.useCodepage = true;

10. How can the rssReader read an Atom feed?

There are various free services on the Internet that will convert an Atom feed into RSS format. You may wish to try the following service for this: http://www.2rss.com/software.php?page=atom2rss

Example:

If you use the above service to load an the atom feed: http://www.yoururl/yourAtomFeed.xml, you would specify the following URL for the RSS Source: http://www.2rss.com/atom2rss.php?atom=http://www.yoururl/yourAtomFeed.xml