Troubleshooting

1. Form response emails are not received:

• Check that the correct PHP file has been uploaded.
• Check that the correct email address has been specified for the recipient.
• Ensure that you upload the PHP files in ASCII mode.
• Check that the name and path of the PHP file have been specified in the component properties panel. Note: This is case sensitive.
• Check that the correct version of PHP is installed on your webserver.
• Check that you have an active Internet connection if you are testing locally and your PHP file is on a remote webserver.
• If you are testing locally and the PHP files reside on a remote webserver, you should enter the full URL of the PHP file when testing locally.
  

2. Odd letters are being sent for some fields in the response email:

Ensure that the names specified in the required and the order properties match the names of the fields that are being sent. You cannot specify a field in the order property that is not on the stage.

3. Fields or instance names are being sent in the form response email that should not be there:

Enter the instance names, exactly as they appear in the email, into the "Do Not Send" list in the EZform component parameters.

4. Some elements are not being sent. All instance names and values appear to be set as described in the tutorials:

All of the form elements must be on the same timeline as the EZform component. The EZform component cannot detect form elements that are in another level or inside a movie clip. In such cases, you can extract the field names and values before submitting the form and send the values to the EZform component using the addElement method. For more information on using this method, please see the ActionScript reference guide.