What does it mean that the product sold is for 1 workstation?
You can install your product on one computer, on either MAC or PC.
The following is considered 1 workstation:
1 laptop + 1 desktop (Windows or Macintosh)

What does it mean that the product sold is for 1 website?
Some products (for example: fCMS, flashTexteditor and bannerRotator) can only be used under one domain name. If you plan to use our products on more than one website or project, please select the appropriate quantity or come back to our website to buy the necessary amounts.

What is your return policy?
If you’re not satisfied with your purchase, please email us within 14 days of your order and we’ll try resolve any issues. If we are not able to resolve your issues, we will give you a 100% refund. Please note that we're unable to offer a money back guarantee for any of our templates. To receive your refund, please email your order details to info2@flashloaded.com and state the reason why you're requesting a refund.

EU customers: Do I need to pay VAT?
All our products are sold for business purposes. If you reside in the EU and need your products only for personal uses, you're required to pay VAT. Please contact us for instructions as to how you can place your order and pay the applicable VAT.

Is my credit card information safe?
Your credit card information is submitted using our secure server which uses 256 bit SSL encryption. We do not store any credit card information on our servers for even better security.

Do you accept any other form of payment besides VISA, MASTERCARD and PAYPAL?
Yes, you may send a cheque or money order. Please contact us for further details.

How can I contact you for more information?
Please go to our contact page for more information.